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Tutup Login MyIndihome. Masuk menggunakan akun MyIndihome Pastikan email-mu terdaftar di myIndihome. But twice you have ignored my request. You say you have this problem and I asked if you ever posted it in these forums.
Again you do not answer me. Thats fine, you are unable no obligation whatsoever to respond to me or to answer any questions or to assist me or others in any way. I have not at any time asked you for any information appertaining to times. You say "we where sic playing..
So who "we" is or are is a mystery to me. It appears equally that I cannot help you. I do however wish you good luck in resolving any issues you may have. In case anyone is wondering, I have not sent Chris1 and PM's. So what you see in this thread is our entire communication. Even though its 2. Indeed his last posts are requoting questions I asked of him and which I believe he is declining to answer. If there are other affected users who have posted outside of this specific thread, I am not aware of them.
Indeed prior to Chris1's posting herein I was not aware he had this error at all. I have explained, I hope, the reasoning behind my questions, so there is so logic to them. HOwever, like your good self, I can only make suggestions to people, I cant resolve everybodies issues.
Whenever I read about a singular behavior such as the one initiating this thread, my first though is what is unusual or unique about the poster's system. The strategies that have failed uninstalled, complete uninstalling, reinstalling, etc do convey important data.
How thorough was the "complete uninstall"? There are files that even the NRT leaves behind as artifacts and as data-sources for reinstallation. Since the presence of these files have impact on reinstallations, clearly they can impact databases for Live Update and perhaps even the method of updating.
A more thorough strategy might consist of first running NRT, then doing a folder search for any folder with Norton or Symantec in its name and renaming it by removing the "dot" xxxxx. This way you can replace those folders if necessary. If you're already tried 1 and it didn't work, then it seems very like the problem is caused by something in your system, some other APP that is conflicting with Norton -- this is one of the most common causes of problems we have seen here.
Any of these could possibly keep LU from successfully installing an update. Last consideration is that you might have some low-level malware infection. I say "low-level" because it has not yet been detected and because it isn't making its presence felt in any way you are aware of.
I don't, however, mean that it might not be dangerous. It would be worth scanning your computer with some free scanners, particularly the free software from malwarebyte's.
I will answer your questions, but this is by no means singular behaviour, unless I misunderstand your use of that phrase. OK I had a special release of LU produced the error. I deinstalled removed all other Symantec programs, NRT three times, reinstalled I have no other firewall in place in any event I have already written why I doubt it is firewall, dns or router issue.
However, the log files clearly, at least in my case, reflect the error. What I need is an interpretation, and really I think Norton are in an ideal position to do so. To be frank, most users problems could be resolved by the few, if those few, had full access to a comprehensive understanding of the function and inter-relation of each program installed or created or modified by Norton programme.
I dont have this. It is quite conceivable that the issue is not LU as such, but an installation issue which manifests itself when LU is run. On installation NIS may be checking for the existence of certain files, and taking a decision based upon their existence.
This is turn could have consequences. I appreciate your input and hope that some of the contributors hereto will kindly and willingly provide information that may assist in a resolution. Server: liveupdate. I notice that that ERR contains the word languages. Please check this message from jensm and subsequents including replies to mine just posted where it shows there is a release for the US and one for UK.
So just maybe the problem does lie in localization -- notice that the UK release covers EMEA -- and that the installation is not finding a language module that should be there. Just a longshot -- but all else seems to have failed so far! See what jensm replies to my question about localization. I've noticed that Huwy is contributing, so I recommend you keep following his leads. Even if it initially takes you down the wrong road, you should get where you want to eventually.
And, yes, Symantec techs and staff do peruse the boards - your post will be flagged if there is no resolution soon and you will probably be asked to provide those error reports, which will be analyzed. I hope this happens sooner or later. The difficulty from the staff viewpoint is that so many people come here certain of the issue and what is needed; but all too often the fix is easy but far from what the poster expects.
Yes, I know that you know that you know what you are talking about. I've been there myself. But, alas, that certainty is matched by many posters who are nonetheless wrong.
It's frustrating for you and difficult for Symantec but they have almost always come through in the end. As a fellow coder, I was interested in your analysis and will offer a few of my own observations:. On the "missing file" error.
When I do my own coding, I run error traps as part of a specific process. Sometimes, an app I write might or might not create a certain file depending on other parameters. As part of the process, I need to check for the existence of that file. A labor-saving method is to "pretend" the file exists and do what I would with it.
If the file truly does exist, the end result is what I want. If it doesn't, I get a "missing file" error and simply try that error and tell the program to go on, everything's okay. If the system reports that an error occurred in its logging procedure, that would actually signify nothing.
On the other hand, I would see no reason for Norton to log these errors unless they were genuine errors well, I can think of one or two reasons, maybe. So, it would seem suggestive that you are on the right track. If it were myself at this point, here is what I would try next in my perpetual battle against the machine :. Run msconfig and turn off all the non-MS applications that normally launch at boot-up, with the exception of the Norton products.
Then run Live Update and see what happens. It this is success at "fixing" the problem, try sticking a couple of the apps back in, a few at a time, until you find one that causes a crash. I would find the data from this useful, even if nothing worked.
I just dont follow your point. Sorry but could you kindly spell it out please. You may have discovered the holly grail but it remains invisible to me. If you think I have done something wrong please explain. If you want me to try something out, please set it out for me. I just dont see the localisation in the two ERR lines. I have seen jensm posts because I do read the posts in forums but I dont see the relevance. Sorry I must be thick.
The only localisation issue that I believe could arrive is if the product key is localised. That is, if my product key is not set for UK and that is causing the problem, otherwise I simply fail to appreciate the point you make. I think your post is directed at me, but want to be sure. I am replying by PM because I think a detailed response is not of general interest to posters here or advances a search for a solution. Please review what I have said privately about localization -- that downloads can be different for different user locations if only for languages -- and follow the links I have given to the running news on the Perhaps that is to do with localization and the installer is either finding something unexpected or not finding something expected.
I am using as background to this that you are located in the UK but that the special download you got to try to fix the problem came -- I presumed perhaps wrongly -- from the USA from someone who may not have realized you were not in the USA and were not using a US version of Windows nor of your original NIS, again I assume.
You may not be taking into account that NIS I have not had time yet to check for replies from jensm to the questions I asked earlier so what I say in here may be out of date.
Thanks for the detailed response. OK, let me respond in the same order as the points you raise and assign numerical references, so its easy for anyone to pick up the points in future replies. I have reviewed all your mssgs to me, to the threads in which I have posted, and in those to which you have referred me. I full appreciate and understand that the downloads can be different for different user locations. However, where did I download incorrectly?
Or are you just suggesting that my program in the UK is accessing the Kuwait version? Yes the word languages appears within a file name. Your suggestion is entirely right, but with respect I dont think that either of us or the contributors in general are in a position to answer this. Surely the right persons to know the meaning of the file is Norton. The fact that language appears in a file name is not that significant.
You will understand better, might I suggest, if you carry out the following Firstly, as I recall I have already advised you elsewhere that I have now uninstalled all Norton products, run NRT three times, hand balled removal of all left overs, and reinstalled from downloaded file obtained from Symantec web site.
Accordingly, I have not used the special file. In any event as I have stated elsewhere the special file was NOT to resolve this problem. I did not have the problem and do not have the problem with However, it may exist in The special file was to test a problem in Norton v3 - the fact that applications halted- and I was asked to test if such applications halted in That was the sole purpose of the special file.
I know nothing should be taken for granted which is why I did the whole exercise again removing Winfax etc. Whilst I have agreed and have followed your suggestions in this matter, I personally think it is a waste of time - absolutely no reflection on you - but the scatter approach to try different things is not a logical basis for resolution and understanding in my view. If we examine the zombie issue in Norton v2 and the bushell issue in Norton v3.
There was an absolutely logical approach to address these issues. It was not easy to get these matters resolved and I think there was a general disbelief at the beginning.
The reason that they could get resolved was because I followed a logical path a path that lead to production of documentary evidence and eventual resolution bushell in v3 will of course be resolved in due course. Again, for the avoidance of any doubt, I value all peoples contributions but I cannot follow up localisation issues because I do not have the knowledge to do so. If Norton wishes to provide the key materials which would enable me to resolve this then fine, but there is more chance of me winning the lottery than Norton agreeing to provide such details.
Now if there are four English versions, then I would welcome the url's to download the four versions. I would welcome the url for a full download. I have product key so this is not an issue. What I need to be sure is that the product key is not country or language specific. That is, I have no way of knowing if for my product key I am required to only use one specific version of NIS I will happily uninstall all over again, and reinstall from a source that you feel is appropriate to my country and my product key, or perhaps you can pursaude Norton to provide me with a new or replacement key and software.
Do you see a problem here in me installing these. Is this not the English version I should download? Even I cannot identity its origin or the language from the box. BUT I am loathe to waste another fresh retail product to demonstrate unless I can get Norton to replace the product if it does not work again. Thank you in anticipation. I uninstgalled with NRT twice and reinstalled I also ran DNS fix again, used intelligent updated to get me current, and installed the new 3.
Now everything seems to be working as designed. BTW, I dit exactly the same things when except I reinstalled As I understand you installed I am not sure what the new 3. Did you run a tool to install the liveupdate or did you download direct.
However, as this is NIS , I am not sure if liveupdate as provided previously actually applies. I wont waste time posting the full history but be assured that I have provided the details where they would best be observed by technical persons. On this laptop the product key was purchased in the UK and the I don't regard elimination as a scatter approach to problem solving when you start from a failed position and re-installation does not solve it.
I can't keep track of what you have done or not done so get the help from Norton by all means although I thought you had already. Note that these Forums are for users to help users. Thanks for the clarification.
OK, I can confirm that the problem does not manifest itself in AFAIK the liveupdate 3. I only tried to help out as soon as possible as I believe it as an important matter. Please provide me with feedback if it worked for you or not. Because I tested it twice before I decided to share it with you guys. I'm very glad I could help :D And hopefully they'll call soon. And could you please do me a favor and mark my post as a solution. Mohan, I have a laptop that was having the problem and it is out traveling.
Will it correct itself or will I need to do SymDoq's procedure to resolve. When the laptop does the next liveupdate session it will update automatically without issues You don't have to follow SymDoq's procedure.. We resolved across globally Skip to main content Press Enter.
Sign in. Skip auxiliary navigation Press Enter. Skip main navigation Press Enter. Toggle navigation. Search Options. Endpoint Protection. Expand all Collapse all sort by most recent sort by thread. Symantec Endpoint Protection Hello, I'm facing issues when I try to update my product. Here's the update log Its unmanaged and I'm checking out that thread : Thanks : Update: I checked out th Hello, Could you please upload the Lue.
Hello, Upon checking your Logs, we found the following - Proxy auto-detect is enabled Thanks for your reply. I have tried the following: - Repair Symantec Endpoint Protection If not, please disable UAC and restart I redownloaded the bit an I uninstalled the product and manually deleted folders from Pro I got my produce updated using Int Hello, Could you please let us know which package are you using for installation of SEP I loaded the u So this seems to be a problem with S It works for me and everything is wor This is not how it is suppose to work SymDoq's solution worked for me.
I'll start sending We've already notified Sy Band-aid fix or not, I don't have time to wait 24 hours for Symantec to return my call or subm I too can confirm that the problem is with Symantec And could you please do me Yep all good today. Just did another fresh install, and updates worked flawless. Will it correct itsel Broadcom Employee. Migration User. Posted Jul 17, AM.
Reply Reply Privately Options Dropdown. Here's the update log: The following Symantec products and components are installed on your computer:.
I'm not sure whats causing the issue. I recently installed it on my laptop and on the first run it updated successfully, and it all worked out well until today when I noticed the issue. I've tried restarting my computer but it still doesn't work. I'm running Windows 7 x64 with latest updates and hotfixes. I'm running Symantec Endpoint Protection
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