Hello, I have tried pretty much everything in this post. The hard drive died and I installed Windows 10 Enterprise evaluation copy and the touchpad worked perfect.
I had to upgrade because the evaluation copy was expiring, I upgraded to Windows 10 Pro. Now the touchpad is not even recognized. I go in settings and under Mouse and pointing devices all that shows is the mouse. When I install Smart Gesture, the install fails and reverts back. As I mentioned previously, I tried every solution, even re-flashed the bios. Any help from anyone is appreciated. After downgrading from Windows 10 to Windows 7, the touchpad is not even detected in Device Manager.
Are there any solutions? Thank you for your help! Touchpad do not turn off when usb mouse is attached to device. Used tips on this page. Use the driver corresponding to your touchpad vendor: Synaptics Touchpad Thanks a lot — awesome! Never found how to resolve the problem until I found this post.
Thanks a lot. I tried some of the above suggestions with no luck, but finally fixed the issue in my brand new UX by using CCleaner. Then going again to the same place, used the Uninstall option and finally was able to remove the installed copy of Smart Gesture.
Then rebooted again, and I was then able to install the new version. I downloaded the latest version. First I also had this problem and nothing was working for me. And then there was no problem!!
Worked for me!! When it came back it was reset to the factory settings: Windows 8. Not willing to do a couple of hundreds of updates I decided to take the plunge and clean install Windows Everything went well except for Smart Gesture. I got the dreaded message and rollback of the installation.
I previously ran into this problem which I was able to solve with a BIOS update as mentioned as a solution on this page. But now there was no option to update as the BIOS was already on the most recent version. That did the trick. The steps are:. For me this worked and it confirmed my conviction this is primarily a BIOS related issue. Hope this helps. Thanks and add this to the solutions list. Thank you.
UXFA here also. This worked like a charm. For me it was called Load optimized defaults. Thank you so much! Thank you so much, I tried so many things over the years and this was to solution to make Smart Gesture work.
Asus UXLN with touch screen. OMG, this worked!! Thanks Emoape, worked for me. However, I could get it to install following your instructions. This after struggling for some hours with this issue. Realmente funciona! Well turns out it works for me, I have an Asus XQ and that this cant multi touch gesture right out of the box.
Thank you for the guidances! I have tried all your points from here, but only updating BIOS worked for me. Smart Gesture installed after updating to So I have to use Synaptics Touchpad driver. All the Windows 10 drivers on the Asus website seem to include Windows 8. However the touchpad installation had the issues as outlined on this website. When I reinstalled Windows 10 touchpad installation worked fine, but with Windows 8.
So here is how I got all the necessary drivers working for Windows 8. Install Windows 10, install all drivers via Windows Update, and any others needed via the Asus website.
Wipe the hard drive or create another partition, and install Windows 8. Now install. Net Framework 3. Now Windows Update on Windows 8.
But you can install this offline from the Windows 8. To do this: a. Run Command Prompt in Administrator Mode b. Type: Dism. Net 3. You need to turn off driver signatures. Hold Shift and Choose Restart. Now after restarting back in Windows 8. For these ones select no. However when you get a big red warnings saying something about are you sure you want to install these drivers, click yes.
Note: If your problem is literally just Touchpad, you might not have to install all the drivers, just the Asus trackpad. After this is done and you restart, your trackpad will now start working on a basic level and will see ASUS Trackpad in device manager.
So now you need to go to the Asus website, download all the drivers, and reinstall them all again. And for me, they installed and all the features work! Woo woo! Then install all the others just to be safe. Create an Image of your entire hard drive so you can restore it in the future if any future problems arise. So that was my solution. This was probably easier for me than others, as my laptop was brand new, so I had nothing to lose by wiping it several times to try and get this to work.
However my experience will probably be able to help other people fix theirs. People with the same model number laptop with everything working, should backup their Asus Trackpad Driver or all of their drivers , and upload the file in a zip to this website. Other people can then download that file, then use the DriverBackup software to restore the drivers.
When I did a fresh install Windows 8. However by restoring the drivers using that program once I got the basic Asus Touchpad driver showing in device manager, I had no problem with the Smart Gesture installer. I nearly gave up on this, this was literally the last option I tried before I was going to give up, but luckily it worked.
I tried many of the options on this website and none of them worked for me. I hope this will help someone else. Good luck. Asus computer FM. Windows 10 Anniversary update. On double clicking setup. Contact your administrator to change the installation user interface option of the package to basic. Downloading and running the programme, which apparently fixed the registry by removing any leftover entries from the prior version of Smart Gesture, I ran setup again and it worked perfectly.
Thank you for your very helpful site! Every best wish. I am 83 years young! Tengo problemas con una XSA. La he formateado, reseteado y nada, el problema persiste.
Thanks very much. It worked for me but I only installed the ATK package and restarted the machine and boom! I used Revo Uninstaller Pro and it worked!!! This app can really uninstall your full application.
Hi Ivan, first thanks for your comprehensive site about the touchpad issue. I leave this comment to make your article even more comprehensive. Thanks and br. Thanks for your help, I solved the problem. Any idea how to do it? Using a XUR, trying to install Windows 7. Still having issues with the touchpad — everything else is working fine. I have tried all the solution in this post to no avail.
I have a Sentelic touchpad. I followed your instructions to output SmartGesture install files to the hard drive. Once I got into the AsusSupportList. I ran SetupTPDriver. I had this problem with Windows Installer for Smart Gesture. What worked for me was going into BIOS, resetting everything to default with F9 option I believe — this step made the touchpad work again, no gestures, just the mouse and click as I had previously uninstalled Asus Smart Gesture and then reinstalling Asus Smart Gesture.
The weird thing is I still got an error error code xxx or something like that but the installation was ok and the touchpad seems to work. Cheers Ivan.
And then the installation success after I did this: 1. Suddenly Windows 10 notification appear after login to desktop. Restart again. Asus UXF here. However I have just browsed through the comments and followed these steps above and it now works!! So so happy. Wasted about 20 hours trying to fix this. Thanks to Maris for posting these steps. Thank you very much, Ivan. Spend almost 5 hours, nothing worked until I run Asus installation wizard and I saw one thing: Intel Serial IO before installing precision touchpad.
After that suddenly everything works well. Everything working well. Thanks bro. I combined every single possibilities with your solution and now is working. Sharing is caring.
Try re-booting the computer in safe mode. Now it works! Hope it solves your issue! In my model laptop XLA was solved by updating the Bios, before it had the version , updated to the version and was solved. Works like a charm dude. God bless you. Thanks: T.
I am eternally grateful for your website! Then when I finally got it to run and save a few days later it would stop and the drivers would vanish! I am furious both with Microsoft and Asus. Having contacted both neither were of any use with finding a resolution for my problem. Thanks a million Ivan and all participants. Best Regards. Loading optimized default settings and running the installer as administrator did the trick for me on my UXFA.
Thanks a lot for putting this together! In regards to issue causing this. Windows Windows. Most Popular. New Releases. Desktop Enhancements. Networking Software. Trending from CNET. Error Fixer Free to try. Determine exactly why your PC is suffering.
SmartSync Pro Free to try. Registry Clean Pro Free to try. Remove invalid entries from the Windows Registry. StartPro Free to try. Gain control of your Windows startup folder. Use the following methods to identify any Windows Installer issues that may be causing problems when you install, uninstall, or update programs.
If the MSI engine is working, you should not receive any error messages. If you receive an error message, enter the error message text into a search engine such as Bing or Google to locate troubleshooting information about the issue. Click Start , type services. Right-click Windows Installer , and then click Properties. If the Startup type box is set to Disabled , change it to Manual. Right-click the Windows Installer service, and then click Start. The service should start without errors.
Click Start , type cmd in the Search box or click Run then type services. If the MSI engine is working, you should not receive any error messages, and a separate dialog box should open. This shows the MSI version. If the installer is not version 4. Click Start , click Run , type cmd, and then click Command Prompt.
There are several methods that can be used to install, to uninstall, or to update a program. Additionally, the method or methods that are used may not have started or completed successfully. In this situation, try some other method to install, or to update the program. The following are common methods that are used to install software:. Browse to the CD, DVD, removable media, or other location where the programs installation files are stored, and then double-click the Setup program.
The setup file is typically one of the following:. To resolve this issue, follow these methods:. Or, use a soft, lint-free cotton cloth to gently wipe the silver side of the disc. Do not use paper cloth, as this can scratch the plastic or leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion.
If the problem continues to occur, clean the disc by using a damp cloth or a commercial CD or DVD disc-cleaning solution. Dry the disc thoroughly before you insert it into the drive. Method 2: Copy the installation files to your computer or to other removable mediaWhen you do this, note the location, and then run the installer from that location. The installation file is typically named Autorun.
If you're not sure, check the Readme file in the folder for instructions about how to run the installation process. If an executable file. Note If multiple CDs or DVDs are required, we recommend that you copy all the disks to the same folder, in reverse order higher disk numbers first. Be prepared to approve the overwriting of existing files if you are prompted, and then install from that location.
Check the software manufacturer's website for a more recent version of the software package. Download and install the new version. If you already have the latest version, download the program from the manufacturer's website, and then run the installation. Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media. Note the location, and then run the installation from that location.
If you're not sure, check the Readme file in the folder for instructions about how to run the installation. If you are installing a program from the Internet, redownload the file select Save instead of Run in the download dialog box , save the file to a folder on a local hard disk on your computer or to other removable media.
Then, run the installation from that location. If your installation files are on a network for example, a commercial or corporate environment , copy all the files to a folder on a local hard disk on your computer, and then run the installation from that location.
Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following:. If you already have the latest version, download the program again, and then run the installation. Programs that are currently running on your computer are interfering with the installation process.
Disable programs that might be interfering with the installation process. To do this, follow these steps:. Click Start , type msconfig in the Search box, and then click msconfig. If you are prompted for an administrator password or confirmation, type the password, or provide confirmation. On the General tab, click Selective startup , and then clear the Load startup items check box.
Click Services , click Hide all Microsoft services , and then click Disable all.
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